PRIVACY NOTICE

Privacy Notice - general business

Gentleman’s Advisory Clients & Partners privacy notice

This privacy notice tells you what to expect us to do with your personal information.

● Contact details

● What information we collect, use, and why

● Lawful bases and data protection rights

● Where we get personal information from

● How long we keep information

● Who we share information with

● Sharing information outside the UK

● How to complain

Contact details

Email

info@gentlemansadvisory.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

● Names and contact details

● Payment details (including card or bank information for transfers and direct debits)

● Call recordings

● Records of meetings and decisions

● Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

● Names and contact details

● Marketing preferences

● Call recordings

● Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

● Name

● Contact information

● Financial transaction information

We collect or use the following personal information for dealing with queries, complaints or claims:

● Names and contact details

● Address

● Payment details

● Account information

● Purchase or service history

● Call recordings

● Customer or client accounts and records

● Financial transaction information

● Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

● Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
● Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
● Your right to erasure - You have the right to ask us to delete your personal information.
● Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
● Your right to object to processing - You have the right to object to the processing of your personal data.
● Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
● Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

● Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

● Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

● Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We collect and use personal information to effectively deliver our writing services, ensuring content aligns with client needs and preferences. This benefits both parties by allowing clear communication, efficient project management, and high-quality output while maintaining minimal impact on individuals\' privacy.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

● Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We collect and use personal information for service updates and marketing to keep clients informed about relevant changes, new offerings, and opportunities that may benefit their business. This ensures they receive valuable insights while maintaining a minimal impact on their privacy, as they can opt out at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

● Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

● Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We collect and use personal information to effectively handle queries, complaints, or claims, ensuring prompt and fair resolutions while maintaining service quality. This helps us improve customer satisfaction and business operations without negatively impacting the individuals involved.

Where we get personal information from

● Directly from you

● Publicly available sources

Who we share information with

Data processors

Zoho
This data processor does the following activities for us: Zoho is our email, file storage, and scheduling provider, managing our communications, document storage, and client bookings. 

Stripe

This data processor does the following activities for us: Stripe processes payments, handling transactions and securely storing payment details to facilitate billing and financial management.

DocuSign

This data processor does the following activities for us: DocuSign facilitates the secure preparation, electronic signing, and management of contracts, agreements, and other documents. It stores signed documents and related information to ensure compliance, streamline document handling, and maintain a secure record of client agreements.

LastPass

This data processor does the following activities for us: LastPass securely stores and manages passwords and sensitive credentials, allowing controlled access to business accounts and systems.

Airtable
This data processor does the following activities for us: Airtable is used for client and project management, securely storing client data, business records, and workflow information in a collaborative database format.

Zoom
This data processor does the following activities for us: Zoom facilitates virtual meetings and consultations, processing participant data and communication content to enable video conferencing and client interactions.

Others we share personal information with

● Publicly on our website, social media or other marketing and information media

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Zoho Corporation Pvt. Ltd.

Category of recipient: Cloud-based software provider/SaaS provider

Country the personal information is sent to: India, United States, European Economic Area (EEA), and other global locations as per Zoho’s data centers.

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: Stripe, Inc.

Category of recipient: Payment processor/Financial service provider

Country the personal information is sent to: United States, European Economic Area (EEA), and other global locations as per Stripe's data processing policies.

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: DocuSign, Inc.

Category of recipient: Electronic signature and document management provider

Country the personal information is sent to: United States, European Economic Area (EEA), and other global locations as per DocuSign’s data centers.

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs).

Organisation name: LastPass US LP  

Category of recipient: Cloud-based password management and security provider (SaaS)
Country the personal information is sent to: United States and other global locations as per LastPass’s data centres.
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs) and reliance on approved transfer mechanisms under the UK GDPR.

Organisation name: Airtable, Inc.  

Category of recipient: Cloud-based collaboration and database platform provider (SaaS)
Country the personal information is sent to: United States and other global locations as per Airtable’s data centres.
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs) and reliance on approved transfer mechanisms under the UK GDPR.

Organisation name: Zoom Video Communications, Inc.  

Category of recipient: Cloud-based video conferencing and communication platform provider (SaaS)
Country the personal information is sent to: United States and other global locations as per Zoom’s data centres.
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs) and reliance on approved transfer mechanisms under the UK GDPR.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

9th August 2025